(a) section 43a of the information technology act, 2000 (“it act”);
(b) rule 4 of the information technology (reasonable security practices and procedures and sensitive personal information) rules, 2011 (“spdi rules”); and
(c) regulation 3(1) of the information technology (intermediaries guidelines and digital media ethics code) rules, 2021 (“intermediaries guidelines”).
(d) regulation 3(1) of the information technology (intermediaries guidelines and digital media ethics code) rules, 2021 (“intermediaries guidelines”).
(c)if you are accessing or using services on the site or app or platform from an overseas location, you do so at your own risk and shall be solely liable for compliance with any applicable local laws.
1. What information about you is collected on the platform?
When you access the site or app or platform use the service(s), you may provide, or we may collect information that may specifically identify you or any other individual. given below are the types of information that we may collect:
(a) information you give us: we receive and store any information you enter on our platform or provide us in any other way. when you register on the site or app or platform we collect registration details such as Aadhar card, date of birth, gender, phone number, name, geographical address and email address. we verify your phone number with the help of a one-time password sent to your phone number. we may also collect information required for providing you services on the platform including, facilitating consultation bookings with a registered medical practitioner, past medical prescriptions etc. you can Choose not to provide certain information, but then you may consequently not be able to take advantage of many of our features. we may also collect sensitive personal data or information (“spdi”) about you when you use our service(s) on the platform. this information includes health information we receive from you or, on your behalf, such as information or records relating to your medical or health history, health status and laboratory testing results, details of treatment plans and medication prescribed by a medical practitioner, dosage details such as frequency of dosage, alternative medication, diagnostic results, patients health ids, other health-related information and any other information inferred there from. we may also collect payment information such as your payment card number, expiration date, billing address. by using the service, you consent to the recording, storage, and disclosure of such communications you send or receive for these purposes. we may also store and process prescriptions, treatment notes, recommendations and other data generated by medical practitioners on or through the platform, and data shared by third parties such as diagnostics related information; prescription related information etc. and may retain such material for our records for the duration of you availing the services or for any such period required or permitted under applicable law.
(b) in order to have access to the platform and the features thereof the registered medical practitioner may be required to create an account on the platform, and we may collect the following including without limitation name; user-id; email address; password; medical registration id; qualification; address; gender; age; phone number; specialities; resume; educational certificate; medical registration documents; Aadhar card, Aayushman card, Vatsalay card, Abha card, medical insurance detail, pan card; bank details languages; any other details.
(c) information from other sources: we might receive information about you such as order details, your details shared with our partners etc. from other sources including from our partners, advertisers or third parties registered on the platform and add it to our account information. the entity, for the purpose of monitoring the quality of the consultation, may access the exchanges between the registered medical practitioner and the customers. the consultation provided by the registered medical practitioner shall be done via a secured recorded line. the entity may receive information about the registered medical practitioner’s browsing history including the URL of the site of the registered medical practitioner visited the platform as well as the internet protocol (IP) address, computer operating system and type of web browser the registered medical practitioner is using as well as the name of the registered medical practitioner’s isp. the platform may use temporary cookies to store certain data (that is not sensitive personal information or personal information) that is used by the entity and its third-party service providers for the technical administration of the platform, research and development etc.
(e) third party tools and software: we use third party SDKs in our app. majority of them are different payment options by which you can make a payment for an order. in order to enhance your personal and overall experience some of the tools are used therein.
(f) automatic information: we receive and store certain types of information whenever you interact with us. for example, we obtain certain types of information when your web browser accesses the site or advertisements and other content served by or on behalf of Lifemaan on other web sites. click here (OS type and version, device brand, browser and its version details, user agent) to see examples of the information we receive. we may also receive/store information about your location and your mobile device, including a unique identifier for your device. we may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content. the it act and the SPDI rules regulate the collection, usage, retention and disclosure of personal information, which is defined under the SPDI rules as Any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person. you agree that you are providing all information, including SPDI to us voluntarily. collection, use and disclosure of personal information and SPDI requires your express consent every time for providing and use of all information, including SPDI to us. you are providing us with your consent to our use, collection and disclosure of the personal information and SPDI. you may choose to not provide us with personal information and SPDI, but in the event that you do so, we will be unable to provide you access to our site or provide services through our platform.
2. How do we use the information we collect?
(a) we use information we collect, in a variety of ways in order to provide the services on the site or app or platform and to operate our business, including the following:
(i) to carry out our obligations arising from your requests for the products and services on the platform;
(ii) to operate and improve the platform in order to foster a positive user experience and to improve our business as a whole;
(iii) to process and deliver your service requests with us;
(iv) to enable your access to our site to provide you services;
(v) to enable you to initiate any service with medical practitioners or facilitating next steps in the service.
(vi) analysing data, tracking trends, building algorithms, creating databases for rating systems, recommendations engines, etc.;
(viii) we use the information that you provide for such purposes such as responding to your requests, customising your orders, improving our platform or communicating with you;
(ix) for non-targeting reasons such as frequency capping, compliance, billing, ad reporting or delivery, market research or product development purposes;
(x) to comply with applicable law;
(xi) to conduct audits and quality assessment procedures;
(xii) to analyse the use of our resources, troubleshooting problems and improving our products and services, by using the information regarding your mobile device and software.
(xiii) contacting users, both during and after an order, for updates, resolution of queries, order details, consultations, follow-up consultations or offering new services
(xiv) to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our terms, or as otherwise required by law;
(xv) to respond to any queries that you may have, and to communicate information to you, including notifications of any promotions or alerts, any changes/updates to the site, or the introduction of any future fees or charges that we may collect at the time for purchasing products or provision of our services to you; or
(xvi) to contact you, by way of SMS, email and phone calls, from time to time to record your valuable feedback on our products and services, as they currently stand, and/or any potential products and services that may be offered in the future.
(b) we may use “cookies” information and “automatically collected” information we collect on the platform to:
(i) personalize our services, such as remembering your information so that you will not have to re#enter it during your visit or the next time you avail the service;
(ii) provide customized advertisements, content, and information;
(iii) monitor and analyse the effectiveness of the service and third-party marketing activities;
(iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and
(v) track your entries, submissions, and status in any promotions or other activities on the service
(c) we may access or store your information if it is necessary to detect, prevent or address fraud and other illegal activity or to protect the safety, property or rights of the platform or others.
(d) we may use information regarding your location or the location of your device through which you access the service for a number of purposes, including without limitation to confirm you are located in a jurisdiction in which the service is offered and to identify an appropriate medical practitioner.
(e) we may collect, analyse, use, publish, create and sell de-identified information, of which your personal or sensitive personal information might be a component, for any business or other purpose not prohibited by applicable law, including for research and marketing purposes. (collectively “purposes”).
3. Do we share the information we receive?
(ii) our legal obligations: we may release account and other personal information when we believe in good faith that such release is appropriate to comply with applicable law including to:
(i) conform to legal requirements or comply with legal process;
(ii) protect rights or property or affiliated companies;
(iii) prevent a crime or in interest of national security; or
(iv) protect personal safety of our users or the public. we may also disclose your personal information to enforce or apply our terms and other agreements; or protect the rights, property or our safety, safety of our users or others. this includes exchanging information with other companies, organisations, government or regulatory authorities for fraud protection and credit risk reduction;
(iii) sharing upon merger or amalgamation or intra-group transfer:
(iv) improving our business: you acknowledge that we have a right to use a recorded copy of your telephonic conversation and e-prescription with your medical practitioner, for improving our services and aiding you in procuring targeted consultation for any underlying medical condition. we may transfer such personal information and SPDI to a third party, including persons outside India, to improve product and service offerings while taking commercially reasonable steps to try and ensure, that the recipient adheres to the applicable laws for ensuring data protection as is adhered by us.
(b) transfer to third parties and outside India:
Subject to applicable law, we may at our sole discretion, transfer personal information and SPDI to any other body corporate (as defined under the information technology act, 2000) that ensures at least the same level of data protection as is provided by us under the terms hereof, located in India or any other country. the registered medical practitioner shall ensure confidentiality of the registered medical practitioner’s account details including without limitation username and password, and the registered medical practitioner shall immediately notify the us without any delay of any actual or unauthorized use the account details. we shall, in no event, be responsible for the breach of security or of any acts/omissions of the third parties including without limitation acts of government, breach of security, encryption, computer hacking, unauthorized access to computer data and storage device. by using the site and the app, you accept the terms hereof and hereby consent to us, sharing with and/or processing of your personal information and SPDI by third parties, including in any location outside India, provided that they ensure that your SPDI is protected in compliance with standards that are comparable to the standards of protection afforded to it in India or equivalent international standards.
4. How secure is information about me?
(a) we maintain electronic, physical and procedural safeguards in connection with the collection, storage and disclosure of personal information (including spdi). our security procedures may warrant that we may occasionally request proof of identity before we disclose personal information to you.
(b) we work to protect the security of your information during transmission by using secure sockets layer (SSL) software, which encrypts information you input in addition to maintaining security of your information as per the international standards on “information technology security techniques information security management system-requirements”
(c) we restrict access to personal information, to our employees and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations, and may be disciplined or whose relationship with us may terminate if they fail to meet these obligations.
(d) no employee or administrator will have knowledge of your password of your account on the site or the app. it is important for you to protect your account against unauthorized access to your password and your mobile phone, as detailed in the ‘user account, password and security’ section of the terms. you must be sure to log off from the site or app or platform when you have finished use thereof. we do not undertake any liability for any unauthorised use of your account and password.
(e) if you suspect any unauthorized use of your account, you must immediately notify us by sending an email to the contact details indicated in the contact section. you shall be liable to indemnify us due to any loss suffered by us due to such unauthorized use of your account or password.
(f) under certain circumstances, we shall not be able to take your prior consent before disclosing your information in case the information is demanded by government agencies or otherwise mandated under law to obtain SPDI, or during investigation of cyber incidents, prosecution of offences etc.
(g) further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond our reasonable control including but not limited to acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the user, etc.
5. What information can i access?
The platform gives you access to a broad range of information about your account and your interactions with the platform for the limited purpose of viewing and, in certain cases, modifying, deleting information provided on the site. you have the option to opt-out of optional services such as receiving promotional materials etc. and should you desire to opt-in to such services at the time of signing up you can choose do so. if you are desirous of deleting or erasing your information including SPDI from the platform database, the company reserves the right to process such erasure or deletion without notifying the rmp or any third-party, upon receiving your request for exercising your right to erasure with respect to that information from the platform database, and only after recording your explicit consent. once your request is processed, such deletion shall be final, and the company disclaims all responsibility for providing you any such deleted information in the future. further, the company shall not be liable for the rmp’s failure and failure of staff working at hospital as well as laboratory and medical store to maintain a separate record of such information as mandated by applicable laws.
6. Are children allowed to use the platform?
Use of the site is available only to persons who can form a legally binding contract under the Indian contract act, 1872. if you are under 18 years of age, then please do not use or access the service(s) at any time or in any manner. accounts for children below 18 years can be opened on our platform, but that should be strictly done by their parents or legal guardian. if we learn that a person under 18 years of age has used or accessed the platform or service or any personally identifiable information has been collected on the platform from persons under 18 years of age, then we will take the appropriate steps to delete this information. if you are a parent or guardian and discover that your child under 18 years of age has obtained an account on or otherwise accessed the service, then you may alert us at firstname.lastname@example.org and request that we delete that child’s personally identifiable information from our systems.
7. Third-party links
8. Retention of information
(a) we also have measures in place such that your SPDI which is in our possession or under our control, is destroyed and/or anonymized as soon as it is reasonable to assume that:
(i) the purposes for which your SPDI has been collected have been fulfilled; and (ii) retention is no longer necessary for any other reason, or under applicable law.
(b) we may, however, reserve the right to retain and store your personal information for our business purposes, whether such personal information has been deleted or not. after a period of time, your data may be anonymized and aggregated and then may be held by us as long as necessary, to enable purchases of products and provision of services or for analytics purposes.
(c) if you wish to withdraw your consent for processing your personal information and SPDI, cancel your account, or request that we no longer use your personal information and SPDI to deliver our products or provide you services, please contact us at details indicated in the contact section. please note however that your withdrawal of consent or cancellation of account may result in us not being able to deliver you products or provide you with our services or terminate any existing relationship that we may have with you.
(d) please note that uninstalling the app will not result in deletion of your personal information or SPDI.
9. Changes to your information
You may review, correct, update, change the information that you have provided by logging into your account. however, you are not permitted to delete any part of the personal information or any other information generated on the platform. you may request us to delete the same. you may update your information at any point by writing to us at the details indicated below in the contact section. should you choose to update your personal information or SPDI or modify it in a way that is not verifiable by us, or leads to such information being incorrect, we will be unable to provide you with access to our site or the services, as described under the terms, and such modification may be regarded as the user seeking to discontinue his or her access to our site or the services. we reserve the right to verify and authenticate your identity and your personal information in order To ensure accurate delivery of products and services. access to or correction, updating or deletion of your personal information or SPDI may be denied or limited by us if it would violate another person’s rights and/or is not otherwise permitted by applicable law.
Phone: +91 8469003900
We shall endeavour to resolve your grievances as early as possible from the date of receipt of such grievance.
(b) indemnity: you agree and undertake to indemnify us in any suit or dispute by any third party arising out of disclosure of information by you to third parties either through our site or otherwise and your use and access of websites, applications and resources of third parties. we assume no liability for any actions of third parties with regard to your personal information or SPDI which you may have disclosed to such third parties.
(d) patient’s information will be shared to medical practitioners when they go for consultation, will be shared to the laboratories when they request for laboratory test and will be shared to medical store when they go to store to buy medicine.
(e) patient’s data with permission will be shared to anyone hospitals, laboratories and medical stores.
12. Contact section
Please contact us for any query or suggestion at details indicated as below”:
Cell: +91 84690 03900