Lifemaan

Privacy Policy

Introduction

This privacy policy (“privacy policy”) describes what information Lifemaan Private Limited (“Lifemaan” or the “Company” or “Entity” or “We”/“Us”/“Our”), a company incorporated under the Companies Act, 2013, having its registered office at Sy.No-277, Plot-34, 2nd Floor, Kailashdham Society, Katargam, Surat – 395004, Gujarat, India; as the owner and operator of the Platform may collect from a user (“You”, “Your” or “User”), on or through our website www.lifemaan.com (''Site'') directly or in relation to services otherwise rendered by Us (collectively “Platform”).

Services include facilitation and provision of digital health consultation, telemedicine services, hardware/software access, and scheduling physical consultations with registered medical practitioners (each a “Service”, collectively the “Services”). By using our Platform or the Services, you confirm that you have read, understood, and agree with the privacy practices described in this privacy policy. This privacy policy is incorporated by reference into the Terms.

This privacy policy is published in compliance with, inter alia:

  • Section 43A of the Information Technology Act, 2000 (“IT Act”);
  • Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”); and
  • Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediaries Guidelines”).

General Terms

  1. By accessing or using the Platform or the Service, or by otherwise giving us your information, you confirm that you have the capacity to enter into a legally binding contract under Indian law, in particular the Indian Contract Act, 1872, and have read, understood, and agreed to the practices and policies outlined in this privacy policy.
  2. You hereby consent to our collection, use, sharing, and disclosure of your information as described in this privacy policy. We reserve the right to change, modify, add, or delete portions of this privacy policy at our sole discretion at any time. Continued use of the Platform following any such amendments shall be deemed as implicit acceptance of the amended privacy policy.
  3. If you are accessing or using services from an overseas location, you do so at your own risk and shall be solely liable for compliance with any applicable local laws.
  4. If you do not agree with any of the terms and conditions of this privacy policy, please do not proceed further to use this Site, App, Platform, or any Services.

1. What Information About You Is Collected?

When you access the Site, App, or Platform, use our Services, or otherwise interact with us, we may collect the following categories of information:

  • Personal Identifiers: Name, email address, mobile number, address, photographs.
  • Professional Information: Medical credentials, qualifications, specialisation, registration details (for Registered Medical Practitioners).
  • Health Information: Medical records, prescription data, consultation notes, diagnostic reports (Sensitive Personal Data or Information “SPDI”).
  • Financial Information: Payment details, subscription information, billing records.
  • Technical Information: Device information, IP address, browser type, usage data, cookies.
  • Communications: Messages, feedback, support requests submitted via the Platform.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our Services and Platform;
  • Facilitate consultations between Registered Medical Practitioners and patients;
  • Process payments and manage subscriptions;
  • Send service-related communications and updates;
  • Comply with applicable laws and regulations;
  • Detect and prevent fraud or security incidents;
  • Analyse usage patterns to improve user experience;
  • Respond to inquiries and provide customer support.

3. Disclosure of Your Information

We may share your information with:

  • Registered Medical Practitioners: Patient information is shared with the practitioner when a consultation is booked.
  • Laboratories & Medical Stores: Relevant information is shared when laboratory tests or medicine purchases are requested by the patient's practitioner.
  • Service Providers: Third-party vendors who assist us in operating the Platform (e.g., cloud hosting, payment processors), bound by confidentiality obligations.
  • Legal Authorities: When required by law or in response to valid legal processes.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

Patient's data may also be shared with other hospitals, laboratories, and medical stores with the patient's permission.

4. Data Security

We implement industry-standard security measures including encryption, access controls, and secure cloud storage to protect your personal information and SPDI. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our Platform. Cookies help us remember your preferences, understand how you use the Platform, and improve our Services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, some features of our Platform may not function properly without cookies.

6. Children's Privacy

Our Platform is not directed at persons under the age of 18. Accounts should not be opened by minors, but may be used under parental or legal guardian supervision. If we learn that a person under 18 years of age has provided personally identifiable information without verified parental consent, we will take appropriate steps to delete that information. If you are a parent or guardian and discover that your child has accessed our Platform, please contact us at info@lifemaan.com.

7. Third-Party Links

The Site may include hyperlinks to external websites, advertisements, and third-party applications (“Third Party Links”). We have no control over such Third Party Links and are not responsible for any collection or disclosure of your information by external sites, applications, or companies. The presence of any Third Party Links does not constitute a recommendation or endorsement. We strongly recommend you review the privacy policies of any third-party sites you visit.

8. Retention of Information

  1. We destroy and/or anonymise your SPDI when it is no longer necessary for the purposes for which it was collected or required under applicable law.
  2. We may retain and store your personal information for business purposes. After a period of time, data may be anonymised and aggregated for analytics purposes.
  3. If you wish to withdraw consent, cancel your account, or request deletion of your personal information, please contact us at the details in the Contact section below. Note that withdrawal of consent may result in our inability to provide services to you.
  4. Uninstalling the App will not result in deletion of your personal information or SPDI.

9. Changes to Your Information

You may review, correct, update, or change the information you have provided by logging into your account. You may request deletion of your information by writing to us at the contact details below. We reserve the right to verify your identity before acting on any such requests.

10. Miscellaneous

  1. Disclaimer: We cannot ensure that all of your personal information will never be disclosed in ways not described in this privacy policy. As a user, you understand and agree that you assume all responsibility and risk for your use of the Site, App, and Platform.
  2. Indemnity: You agree to indemnify us in any suit or dispute by any third party arising out of disclosure of information by you to third parties either through our Site or otherwise.
  3. Severability: Each clause of this privacy policy shall remain separate from and independent of all other clauses. A declaration that one or more clauses are null and void shall have no effect on remaining clauses.

11. Grievance Officer / Contact

If you have any concerns or queries regarding this Privacy Policy, please contact our Grievance Officer:

We shall endeavour to resolve your grievances as early as possible from the date of receipt.